Driver Error Codes
These codes appear next to Load Driver Error #58765, in the format #58765|0x[CODE]. Always include the full code when contacting support.
| Code | Cause and what to do |
|---|---|
0xC000000B | Your Windows version may not be supported, or a recent Windows update broke compatibility. Check the System Requirements. If your version is supported, contact support with the loader logs (collected with the System Diagnostics tool). |
0xC000000D | A kernel signature scan failed, usually after a recent Windows update. Contact support with the loader logs (System Diagnostics). |
0xC000001D | Same cause as 0xC000000D: a kernel signature scan returned no results after a Windows update. Contact support with the loader logs (System Diagnostics). |
0xC0292013 | An internal protection routine failed. Contact support with the loader logs (System Diagnostics). |
0xC002000A | An internal integrity check failed before the driver started. Contact support with the full error code. |
0xC0000113 | The loader detected unexpected values in its environment, possibly because of security software. Disable any antivirus or security tool and try again. Still there? Contact support. |
0xC0000115 | Hyper-V or another hypervisor was detected. Disable it (steps below) and reboot. |
Fix for 0xC0000115 (hypervisor detected)
- Open Command Prompt as administrator.
- Run
bcdedit /set hypervisorlaunchtype off - Reboot and try again.
Your code is not listed, or the steps did not fix it? Contact support with the full error code shown by the loader.
Contact support
Load Driver Errors
Load Driver Error #78766
Driver download failed: the driver file was not downloaded correctly (empty or corrupted file after several attempts).
Steps to resolve
- Enable a VPN and retry: your internet provider or a work/school network may be blocking the connection to our servers.
- Temporarily disable your antivirus and add the product folder to its exclusions, then try again.
- Still failing? Wait a few minutes and try again, in case of a temporary server issue.
Contact support
Nothing above worked? Contact support with a screenshot of the error and the system logs collected with System Diagnostics (Option 3: Copy System Logs).
Load Driver Error #78765
Invalid driver data: the driver file was downloaded, but its content is invalid (null pointer, zero size or smaller than expected).
Steps to resolve
- Disable your antivirus and add the product folder to its exclusions: antivirus software can partially strip required files.
- Enable a VPN and retry: your provider may be intercepting or modifying the download.
- Restart the loader and try again.
Contact support
Nothing above worked? Contact support with a screenshot of the error and the system logs collected with System Diagnostics (Option 3: Copy System Logs).
Load Driver Error #98765
Driver initialization failed: the driver was downloaded, but the device handle needed to load it could not be created.
Steps to resolve
- Restart your PC and try again.
- Make sure no other security or anti-cheat software is running in the background before launching the loader.
Contact support
Nothing above worked? Contact support with a screenshot of the error and the system logs collected with System Diagnostics (Option 3: Copy System Logs).
Load Driver Error #58765
Driver failed: the driver was loaded but failed during initialization. The loader also shows a secondary code in the format #58765|0x[CODE].
Steps to resolve
- Go through all the checks of the Disable Protections guide first.
- Check that your Windows version is supported in the System Requirements.
- Write down the full error code shown by the loader (e.g.
#58765|0xC0000034): you will need it for support.
#58765|0xC0000034) and the loader logs, collected with the System Diagnostics tool.Contact support
Load Driver Error #77777
Failed to acquire privileges: the loader could not get the permissions it needs to run.
Steps to resolve
- Right-click the loader and select Run as administrator.
- Make sure your Windows user account has administrator rights.
Contact support
Nothing above worked? Contact support with a screenshot of the error and the system logs collected with System Diagnostics (Option 3: Copy System Logs).
Load Driver Error #5000
The loader detected something on your system that stopped it from continuing.
Steps to resolve
- Close any tool that may interfere and restart the loader.
- Still there? Restart your PC and try again.
Contact support
If this error shows up with nothing unusual running on your system, contact support with a screenshot of the error. We will look into it.
Load Driver Error #5001
The loader detected something on your system that stopped it from continuing.
Steps to resolve
- Close any tool that may interfere and restart the loader.
- Still there? Restart your PC and try again.
Contact support
If this error shows up with nothing unusual running on your system, contact support with a screenshot of the error. We will look into it.
Load Driver Error #5002
The loader detected something on your system that stopped it from continuing.
Steps to resolve
- Close any tool that may interfere and restart the loader.
- Still there? Restart your PC and try again.
Contact support
If this error shows up with nothing unusual running on your system, contact support with a screenshot of the error. We will look into it.
Load Driver Error #5003
The loader detected something on your system that stopped it from continuing.
Steps to resolve
- Close any tool that may interfere and restart the loader.
- Still there? Restart your PC and try again.
Contact support
If this error shows up with nothing unusual running on your system, contact support with a screenshot of the error. We will look into it.
Load Driver Error #5004
The loader detected something on your system that stopped it from continuing.
Steps to resolve
- Close any tool that may interfere and restart the loader.
- Still there? Restart your PC and try again.
Contact support
If this error shows up with nothing unusual running on your system, contact support with a screenshot of the error. We will look into it.