Driver download failed: the driver file was not downloaded correctly (empty or corrupted file after several attempts).
Steps to resolve
- Enable a VPN and retry: your internet provider or a work/school network may be blocking the connection to our servers.
- Temporarily disable your antivirus and add the product folder to its exclusions, then try again.
- Still failing? Wait a few minutes and try again, in case of a temporary server issue.
Using a VPNHow to install and use Cloudflare WARP to fix connection issues.
Disable AntivirusHow to disable Windows Defender and third-party antivirus software.
Contact support
Nothing above worked? Contact support with a screenshot of the error and the system logs collected with System Diagnostics (Option 3: Copy System Logs).