This Privacy Policy explains what personal data OverLate.shop collects when you visit our website or place an order, why we collect it, and how you can contact us about it.
1. Data we collect
Order details: your email address, your Discord username and the products you buy, so we can deliver your order and support you.
Account details: if you create an account, your username, email address, password (stored encrypted) and, if you add one, your profile photo.
Technical data: your IP address and basic browser information, used for security, fraud prevention and to show the site in your language.
Discord reviews: when you post a review on our Discord server, your Discord username, profile picture and review text.
2. How we use your data
To process and deliver your orders by email, Discord or direct download
To provide customer support
To protect the shop against fraud, abuse and chargebacks
To show the website in the language of your country
To display customer reviews on our website, as described in our Terms of Service
To understand how the website is used and improve it
3. Payments
Payments are handled by trusted third-party payment providers (card payments and crypto gateways). We never see or store your full card details. These providers process your payment data under their own privacy policies.
4. Cookies
Our website uses cookies that are needed for it to work, such as your cart, your login session and your language choice. We also use an analytics tool (Microsoft Clarity) to understand how visitors use the website, for example which pages are visited and where people click, so we can improve it.
5. Sharing your data
We do not sell your personal data. We only share it when it is needed to run the shop: with payment providers, with our hosting and security providers, and with anti-fraud systems.
6. Data retention
We keep order data as long as needed to deliver your products, provide support and meet our legal and accounting obligations. You can ask us to delete your account and your profile photo at any time.
7. Your rights
You can ask us to access, correct or delete your personal data, or object to its use. To do so, contact our support team on Discord. If you want your review removed from our website, contact us as well and we will take it down.
8. Security
Our website uses an encrypted HTTPS connection, passwords are stored encrypted, and access to order data is limited to our team.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version is always available on this page.
10. Contact
For any question about your personal data, contact us on Discord: https://discord.gg/overlate Telegram: @overlateshop (backup)
