These codes appear next to Load Driver Error #58765, in the format #58765|0x[CODE]. Always include the full code when contacting support.
| Code | Cause and what to do |
|---|---|
0xC000000B | Your Windows version may not be supported, or a recent Windows update broke compatibility. Check the System Requirements. If your version is supported, contact support with the loader logs (collected with the System Diagnostics tool). |
0xC000000D | A kernel signature scan failed, usually after a recent Windows update. Contact support with the loader logs (System Diagnostics). |
0xC000001D | Same cause as 0xC000000D: a kernel signature scan returned no results after a Windows update. Contact support with the loader logs (System Diagnostics). |
0xC0292013 | An internal protection routine failed. Contact support with the loader logs (System Diagnostics). |
0xC002000A | An internal integrity check failed before the driver started. Contact support with the full error code. |
0xC0000113 | The loader detected unexpected values in its environment, possibly because of security software. Disable any antivirus or security tool and try again. Still there? Contact support. |
0xC0000115 | Hyper-V or another hypervisor was detected. Disable it (steps below) and reboot. |
Fix for 0xC0000115 (hypervisor detected)
- Open Command Prompt as administrator.
- Run
bcdedit /set hypervisorlaunchtype off - Reboot and try again.
Your code is not listed, or the steps did not fix it? Contact support with the full error code shown by the loader.