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Collecting a Minidump – Guides

When a blue screen happens, Windows can save a small dump file that helps us find the cause. Make sure it is enabled, then get the file after a crash.…

When a blue screen happens, Windows can save a small dump file that helps us find the cause. Make sure it is enabled, then get the file after a crash.

Enable the minidump

  1. Press Win + R, type sysdm.cpl and press Enter.
  2. Go to the Advanced tab and click Settings under Startup and Recovery.
  3. Under Write debugging information, select Small memory dump (256 KB).
  4. Make sure the dump file path is %SystemRoot%\Minidump.
  5. Click OK and restart your PC if asked.

Get the minidump file

After the blue screen, run the System Diagnostics Tool with option 4 (Copy BSOD Minidumps). It copies the files to a folder of your choice: compress it into a ZIP and attach it to your support ticket, with any other file asked on the error page.

System Diagnostics ToolCopy the BSOD minidumps and other support files in one tool.Contact SupportOpen a ticket on our Discord to get help with this issue.