You followed the troubleshooting steps and the issue is still there? Open a ticket on our Discord.
What to include
Sending everything right away avoids back-and-forth:
- Product name: the product you bought (and your order number).
- Game and launcher: the game you tried to run and how you launch it.
- Windows version: type
winverin the Start menu and take a screenshot. - Error message: the exact error code or message shown by the loader.
- Screenshot of the error.
- System logs: run the System Diagnostics Tool with Option 3 (Copy System Logs). For driver errors, include the driver logs too.
- Recent changes: Windows or driver updates, antivirus changes, or new software installed before the issue started.