Guides

A clean Windows installation is the most reliable way to fix issues caused by corrupted system files, leftover drivers or misconfigured security settings. This guide uses the official Microsoft Media Creation Tool.

What you need

• A USB drive with at least 8 GB of free space: everything on it will be erased.
• A working internet connection to download the installation files.
• Your Windows product key, if your license is not linked to a Microsoft account or to your motherboard.

Step 1: download the Media Creation Tool

Download the tool from Microsoft for your version of Windows:

Windows 10 Media Creation Tool Windows 11 Media Creation Tool

Step 2: create the bootable USB

1. Plug in your USB drive.
2. Run the downloaded tool as administrator (right-click → Run as administrator).
3. Accept the license terms.
4. Select Create installation media for another PC and click Next.
5. Choose your language, edition and architecture (64-bit), then click Next.
6. Select USB flash drive and click Next.
7. Select your USB drive in the list and click Next.
8. Wait while the tool downloads Windows and writes it to the USB drive. It can take several minutes depending on your connection.
9. Click Finish: your bootable USB is ready.

Step 3: boot from the USB

1. Restart your PC and enter the BIOS/UEFI with the right key during startup (usually Del, F2 or F12: check your motherboard manual).
2. Set the USB drive as the first boot device, or use the one-time boot menu (usually F11 or F12) to select it directly.
3. Save and exit: your PC boots from the USB drive.

Step 4: install Windows

1. Select your language and keyboard layout, then click Next.
2. Click Install now.
3. Enter your product key if asked, or click I don't have a product key if your license is linked to your Microsoft account or motherboard.
4. Select the Windows edition you have a license for and click Next.
5. Accept the license terms and click Next.
6. Select Custom: Install Windows only (advanced).
7. Select the partition where Windows is currently installed (usually the largest one, the C: drive), click Delete, then select the unallocated space and click New → Apply.
8. Select the new partition and click Next.
9. Windows installs and restarts automatically. Follow the on-screen setup to finish.

After the installation

Once Windows is set up, complete the full setup guide before using any of our products.

RivaTuner Statistics Server (RTSS) is required by some of our products. It must be installed, configured and running as administrator before injecting.

Install

Download RTSSSetup.exe

Open the settings

Once installed, Rivatuner runs in the background. Its icon is either in the taskbar near the clock or in the hidden icons tray: click the arrow (^) next to the clock to expand it if you do not see it.

Click the Rivatuner icon to open the settings window.

Configure

In the settings window, set Application detection level to None.

Keep it running

Some internet providers, work networks and school networks block required connections. If a product tool or a download fails to connect, a VPN fixes it in many cases.

We recommend Cloudflare WARP: it is free, lightweight and needs no account.

Install Cloudflare WARP

1. Download the installer from the official Cloudflare page.
2. Run the installer and follow the on-screen steps.
3. Once installed, WARP opens in the system tray.

1.1.1.1 - Cloudflare WARP

Turn WARP on

1. Click the WARP icon in the system tray.
2. Click the toggle to turn WARP on.
3. Wait a few seconds for the connection.

Use WARP

1. Turn WARP on as described above.
2. Retry the download or connection step that was failing.
3. Keep WARP on until the product is fully injected, then turn it off.

Troubleshooting

• WARP does not connect? Turn it off and on again.
• WARP is installed but outdated? Reinstall it from the link above.
• Still not working? Contact support.

The System Diagnostics tool speeds up troubleshooting and collects the files support needs.

Download

Download SystemDiagnostics.exe

Tool options

When to use it

• Before contacting support, so you can send full diagnostics and logs right away.
• To check the HWID change after using a spoofer.
• When you suspect a corrupted download.

When a blue screen happens, Windows can save a small dump file that helps us find the cause. Make sure it is enabled, then get the file after a crash.

Enable the minidump

1. Press Win + R, type sysdm.cpl and press Enter.
2. Go to the Advanced tab and click Settings under Startup and Recovery.
3. Under Write debugging information, select Small memory dump (256 KB).
4. Make sure the dump file path is %SystemRoot%\Minidump.
5. Click OK and restart your PC if asked.

Get the minidump file

After the blue screen, run the System Diagnostics Tool with option 4 (Copy BSOD Minidumps). It copies the files to a folder of your choice: compress it into a ZIP and attach it to your support ticket, with any other file asked on the error page.

You followed the troubleshooting steps and the issue is still there? Open a ticket on our Discord.

What to include

Sending everything right away avoids back-and-forth:

• Product name: the product you bought (and your order number).
• Game and launcher: the game you tried to run and how you launch it.
• Windows version: type winver in the Start menu and take a screenshot.
• Error message: the exact error code or message shown by the loader.
• Screenshot of the error.
• System logs: run the System Diagnostics Tool with Option 3 (Copy System Logs). For driver errors, include the driver logs too.
• Recent changes: Windows or driver updates, antivirus changes, or new software installed before the issue started.